Rewandr Terms & Conditions

Effective date: Sept 13, 2025

1) About Us & Contact

1.1. Operator: Rewandr Sp. z o.o., Szeligowska 30/32, 01-320 Warsaw, Poland (“we”, “us”, “company”).

1.2. Contact: support@rewandr.com (support), privacy@rewandr.com (privacy).

1.3. Scope & hosting: the Service is offered globally (subject to local laws and store availability). Infrastructure is located in the EU.

1.4. Agreement & language: by installing or using the App, you accept these Terms. Translations may be provided; the English version controls if inconsistent.

2) Definitions

2.1. App/Service: the Rewandr mobile application and related features.

2.2. Account: a personal profile authenticated via supported sign-in (e.g., email, sign in with Apple/Google).

2.3. Coins: consumable, non-transferable in-app items with no cash value/no cash-out and no expiry.

2.4. Bundles: packages of coins sold in varying quantities/prices.

2.5. Subscriptions: a recurring paid offer.

2.6. User Content: photos/text you upload; by design visible only to you within the App.

2.7. Third-Party Services: external services we rely on (e.g., app stores, mapping, auth, hosting, email, AI, tooling).

2.8. Platform Terms: terms of the Apple App Store and Google Play governing purchases/billing/use.

2.9. Applicable Law: mandatory consumer and other laws that apply in addition to Polish law set below.

2.10. Privacy Policy: our separate document describing personal data processing.

3) Eligibility, Accounts & Age

3.1. Consumer-only: the Service is for Consumers acting outside trade/business use.

3.2. Minimum age: you must be 16+, or older where required locally, and have legal capacity.

3.3. Account: keep your credentials secure and information accurate; you are responsible for activity under your Account.

3.4. Device & updates: a compatible device/OS and internet connection are required; updates may install automatically; data/roaming charges are the user’s responsibility.

3.5. Closure: Uninstalling the App does not close your Account. You can close (delete) your Account inside the App at any time via in-app settings. After closure, we may retain limited records as required by law and as described in the Privacy Policy.

4) Service Description

4.1. Purpose: Rewandr suggests travel quests and ideas to help you explore destinations. The content is informational/entertainment and not professional advice.

4.2. AI & maps: some content is generated/assisted by AI and may reference third-party location data (e.g., Google Maps/Places). Conditions change; verify key details independently. See Section 9.

4.3. Changes/availability: features may vary by device/region and may be modified, suspended, or discontinued to improve the Service or comply with Applicable Law/Platform Terms.

5) Purchases: Coins & Bundles

5.1. Nature: coins are consumable and non-transferable; they cannot be exchanged for money or property, do not expire, and are usable only in-App.

5.2. Bundles: we may offer bundles with different quantities/prices that can vary by territory, currency, and time.

5.3. Processing: purchases are processed by the Platforms under their Platform Terms (including taxes/fraud prevention). We do not store your full payment details.

5.4. Prices & changes: we may change prices or bundle compositions as permitted by Platform rules. Completed purchases are unaffected; required notices will be provided by us or the Platforms.

5.5. Refunds: except where required by Applicable Law or Platform Terms, sales are final. EU/EEA specifics appear in Section 11.

5.6. Invalid transactions: coins credited from canceled/refunded/charged-back or otherwise invalid transactions may be reversed or suspended.

5.7. Coins use: coins enable in-App features that may change over time. If we retire a feature, we will make a reasonable effort to provide a fair alternative or notice where feasible.

6) Subscriptions

6.1. Subscription details (features, price, billing period) will be shown at the point of sale.

6.2. Billing/renewal: subscriptions (if offered) will be billed and managed by the Platforms and may auto-renew until canceled in your Apple/Google account settings.

6.3. Trials/changes/refunds: trials, promotional pricing, feature changes, and refunds will follow Platform Terms and Applicable Law; material changes will be notified where required.

7) User Content

7.1. Visibility: user content you upload (photos/text) is private to you in the App. We do not publish it for others without your explicit action/consent.

7.2. Limited license: you grant us a non-exclusive, worldwide, royalty-free license to host, process, display to you, and back up your User Content solely to provide and maintain the Service for you, including necessary technical derivatives (e.g., thumbnails, compressed copies). We will not use your User Content for marketing without your prior consent.

7.3. Ownership & compliance: you retain ownership and must hold the rights to upload; your User Content must comply with these Terms and Applicable Law.

7.4. Deletion & retention: you can delete your User Content; we may retain limited copies for a reasonable period in secure backups/logs or to comply with law, per the Privacy Policy.

7.5. Moderation: we do not proactively monitor all content but may restrict/remove User Content we reasonably believe breaches these Terms or Applicable Law, or following a notice under Section 12.

8) Acceptable Use

You agree not to:

a) upload or transmit illegal, infringing, defamatory, harassing, hateful, exploitative, or otherwise harmful content, or malware;

b) encourage unlawful/unsafe behavior (see Section 9), trespass, or attempt to bypass safety rules;

c) damage, interfere with, overload, or disrupt the Service or others’ use;

d) bypass security/rate limits, scrape or use automation without written permission, or reverse-engineer beyond what Applicable Law permits;

e) impersonate others or misrepresent affiliation;

f) resell access, Accounts, or coins, or otherwise use the Service in breach of Platform Terms or Applicable Law;

g) upload others’ personal data without a lawful basis or required consent.

9) AI, Maps & Safety

9.1. Informational only: content is informational/entertainment, not professional advice. You are responsible for your decisions and actions.

9.2. AI limitations: AI-generated/assisted content can be incomplete, outdated, or inaccurate. Independently verify important details (e.g., access rules, opening hours, closures, safety conditions).

9.3. Maps & places: the App may use or reference Google Maps/Places or other third-party location data, which can be inaccurate, incomplete, or unavailable. Your use of those services is subject to their terms.

9.4. Your safety: follow local laws/signage, respect private property, check weather and conditions, use appropriate equipment, and stay within your abilities. Do not trespass or enter restricted/hazardous areas.

9.5. Assumption of risk: travel/outdoor activities involve inherent risks. To the maximum extent permitted by Applicable Law, you accept those risks and acknowledge that we are not liable for injuries, losses, or damages arising from your activities or reliance on App content. Your mandatory consumer rights remain unaffected.

10) Third-Party Services & Terms

10.1. The Service integrates or relies on third parties whose terms apply in addition to these Terms (“Third-Party Services”), including Apple App Store, Google Play, RevenueCat, Sentry, Google Maps/Places, Supabase, Resend, Sign in with Apple/Google, LLM providers such as Google Gemini, and Freepik. This list may change.

10.2. Use of Third-Party Services is subject to their Platform/Service Terms and privacy notices. We do not control or guarantee their availability, accuracy, or compliance. If a Third-Party Service becomes unavailable or changes, related features may be limited or discontinued.

10.3. We are not responsible for third-party charges (e.g., data/roaming), content, or policies. Links and references do not imply endorsement. You must comply with all applicable third-party terms.

11) EU Consumer Information

11.1. Merchant of record & refunds. App purchases (e.g., Coins/Bundles) are processed by the Platforms under Platform Terms. Refunds and billing adjustments are handled by the Platforms or as required by Applicable Law.

11.2. Right of withdrawal (digital content). For EU/EEA Consumers, the 14-day withdrawal right does not apply once you consent to immediate supply of digital content (e.g., Coins) and acknowledge you lose the withdrawal right when delivery begins. If supply has not started, you may still withdraw within 14 days.

11.3. Mandatory protections. Nothing in these Terms affects your non-waivable consumer rights under Applicable Law.

11.4. ODR**.** You may be able to use the EU Online Dispute Resolution platform for certain disputes.

11.5. Governing law note. These Terms are governed by Polish law (see Section 16), but EU/EEA Consumers retain protections granted by their local mandatory laws.

12) Notice-and-Action & IP Complaints

12.1. Where to report. Send notices about illegal content or intellectual-property infringement to support@rewandr.com (the “Notice Channel”).

12.2. What to include. Provide: (a) a clear description of the content and why it is illegal or infringing; (b) where it appears in the Service (screenshot, descriptive path, or other identifier); (c) your name and contact details; (d) a statement in good faith that the information is accurate and you are authorized to act; and (e) date and electronic signature.

12.3. How we act. We review notices in good faith and may request more information, restrict/remove content, disable access, or suspend accounts where appropriate. We will inform you of our decision where legally required and offer a basic appeal route via reply to the Notice Channel.

12.4. Counter-statements. If your content was restricted and you believe this is an error, reply to the Notice Channel with an explanation and relevant rights/permissions; we may restore access where appropriate.

12.5. Abuse. Knowingly false or abusive notices may result in account measures and/or legal consequences.

13) Service Availability & Changes

13.1. Availability. The Service may be unavailable, limited, or interrupted due to maintenance, updates, failures, or events beyond our control. We may impose usage or storage limits.

13.2. Modifications. We may add, change, or remove features to improve the Service or comply with Applicable Law/Platform Terms. Where a change materially impacts paid features (e.g., coin-enabled features), we will make a reasonable effort to provide a fair alternative or notice where feasible (see Section 5.7).

13.3. Network charges. You are responsible for device, connectivity, and data/roaming charges.

13.4. Suspension/termination. We may suspend or terminate access for breach, fraud, security risks, or where required by Applicable Law/Platform Terms. On termination for breach, any remaining coins may be forfeited to the extent permitted by law. Data retention and erasure are handled as described in the Privacy Policy.

14) Intellectual Property

14.1. Ownership. The Service, including software, content, and trademarks, is owned by Rewandr Sp. z o.o. or its licensors and is protected by law. Third-party marks and content remain the property of their respective owners.

14.2. License to you. We grant you a personal, limited, non-exclusive, revocable, non-transferable license to install and use the App for lawful personal purposes under these Terms.

14.3. Restrictions. Except as allowed by Applicable Law, you may not copy, modify, create derivative works, distribute, sell, lease, or otherwise exploit the Service; or reverse-engineer or attempt to extract source code (see also Section 8).

14.4. Feedback. If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free license to use them without obligation.

14.5. Reservation. No rights are granted except as expressly stated. All rights not expressly granted are reserved.

15) Warranties & Liability

15.1. “As is / as available.” The Service is provided as is and as available. We do not guarantee uninterrupted or error-free operation, or the accuracy, completeness, or timeliness of content. Features may change (see Section 13). Parts of the Service rely on Third-Party Services we do not control. AI-assisted and map/place information may be inaccurate or unavailable (see Section 9).

15.2. Your activities and safety. To the maximum extent permitted by Applicable Law, you are solely responsible for your decisions and activities when using the App. We are not liable for injuries, losses, or damages of any kind arising from travel/outdoor activities, interactions with places, reliance on App content, or failure to follow laws, signage, or safety rules (see Section 9).

15.3. Exclusions. To the maximum extent permitted by Applicable Law, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, goodwill, or data; service interruption; device/OS failures; or acts/omissions of Third-Party Services or other third parties.

15.4. Liability cap. To the maximum extent permitted by Applicable Law, our aggregate liability for all claims arising out of or relating to the Service is limited to the total amount you paid to us (via the Platforms) for the Service in the 12 months preceding the event giving rise to the claim. If you made no payments in that period, our monetary liability is zero.

15.5. Consumer rights & carve-outs. Nothing in these Terms limits your non-waivable consumer rights or excludes liability where it cannot be excluded by law, including for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

16) Governing Law & Venue

16.1. These Terms are governed by Polish law.

16.2. Courts with jurisdiction: disputes may be brought before the courts of Warsaw, Poland.

16.3. EEA/UK/Swiss Consumers. If you are a consumer resident in the EEA/UK/Switzerland, you also retain the right to bring proceedings in your local courts, and you benefit from mandatory protections under your local law.

17) Changes to Terms

17.1. We may update these Terms to reflect improvements, legal or regulatory requirements, or changes to features.

17.2. We will post the updated Terms with a new effective date and, where changes are material, provide reasonable notice (e.g., in-app notice).

17.3. Changes take effect on the stated date. Continued use after that date means you accept the updated Terms. If you do not agree, you should stop using the Service and close (delete) your Account in-app (see Section 3.5).

18) Contact

18.1. Operator: Rewandr Sp. z o.o., Szeligowska 30/32, 01-320 Warsaw, Poland.

18.2. Support: support@rewandr.com

18.3. Legal notices & reports (Notice Channel): support@rewandr.com

18.4. Privacy: privacy@rewandr.com

19) General Terms

19.1. Entire agreement. These Terms are the entire agreement between you and Rewandr sp. z o.o. regarding the Service (supplemented by Platform Terms and our Privacy Policy).

19.2. Severability**.** If a provision is unenforceable, the remainder remains in effect; an enforceable term will be applied that comes closest to the original intent.

19.3. No waiver. Failure to enforce a right is not a waiver.

19.4. Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign to an affiliate or in connection with a merger, acquisition, or asset transfer.

19.5. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

19.6. Third-party beneficiary (Apple). For iOS users: APPLE INC. (and its subsidiaries) are third-party beneficiaries of these Terms and may enforce them against you as they relate to your use of the App on Apple-branded devices. Apple is not responsible for maintenance/support, warranties, or claims (product liability, legal compliance, consumer protection, or IP) regarding the App.

19.7. Export & sanctions. You must not use the Service in violation of export control or sanctions laws applicable to you.

19.8. Headings. Headings are for convenience only and do not affect interpretation.